ABOUT FIELDHOUSE
Fieldhouse is a Client Success advisory and operating partner for organizations in periods of growth and change.
We help teams create the operating systems, visibility, and success metrics that strengthen the client experience and bring internal teams into true alignment.
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Our approach is rooted in the belief that Client Success shouldn’t rely on heroic effort. It should be supported by clear workflows, meaningful metrics, and an operating cadence that enables teams to stay ahead of client needs—not react to them.
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We work side-by-side with leadership and frontline teams to design and embed operating models that are practical, repeatable, and built to last. The result is confident execution, healthier teams, and client partnerships that grow stronger over time.
ABOUT KATE
Fieldhouse is led by Kate Boerma, an operator and Client Success leader with a career spent guiding teams through rapid growth in the healthcare and technology sectors.
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Her client portfolio spans major health and hospital systems, unions, municipalities, manufacturing organizations, and care providers in resource-constrained settings. This gives her a grounded understanding of how client partnerships function in complex, real-world environments.
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Kate has built and scaled Client Success functions from the ground up, designing playbooks, workflows, client health scoring, reporting frameworks, and engagement models that support sustainable performance. Her work centers on clarity, relationship-building, and translating strategy into everyday practice.
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She believes the most effective organizations are the ones that pause long enough to design how they work, so teams feel supported, clients feel cared for, and growth is grounded rather than reactive.
ADVISORY BOARD
We work with a trusted network of experienced operators, former executives, and domain experts who can be engaged when a project benefits from additional perspective or specialized depth. This allows us to scale support when needed while keeping the work hands-on, focused, and grounded in real-world experience.