ABOUT FIELDHOUSE
Fieldhouse partners with leadership teams to bring clarity and structure to Customer Success.​
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Our work is grounded in a simple belief: Client Success should not depend on heroic effort. It should be supported by clear workflows and meaningful metrics that empower teams to stay ahead of client needs.
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A strong Customer Success organization enables its team to lead independently, supported by clarity and structure to do their best work.
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Who We Work With
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We partner with healthcare and health technology organizations that are navigating:
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Lack of clarity across the client lifecycle and its execution
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Renewal and retention challenges
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Gaps in risk visibility and management
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Expansion and growth planning
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Our ideal partners are growth-oriented, leadership-led teams who want to bring clarity and structure to their Customer Success priorities.
ABOUT KATE
Fieldhouse is led by Kate Boerma, a Client Success operator who has spent her career helping teams build and scale through growth and change.
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Her work spans healthcare systems, health technology companies, and complex organizations operating in resource-constrained environments. Experience gives her a grounded understanding of how client partnerships function in real-world conditions.
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Kate has built and scaled Customer Success functions from the ground up, designing playbooks, workflows, health scoring, and reporting models that support consistent performance.
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Her work focuses on how teams operate and translating strategy into day-to-day execution.
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She believes the most effective organizations are the ones that take the time to create the infrastructure so teams feel supported, clients feel cared for, and growth is intentional rather than reactive.
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Kate is known for quickly identifying road blocks and building practical, right-sized approaches that teams can execute on.
ADVISORY BOARD
We work with a trusted network of experienced operators, former executives, and domain experts who can be engaged when a project benefits from additional perspective or specialized depth. This allows us to scale support when needed while keeping the work hands-on, focused, and grounded in real-world experience.